Client Resources
Your central resource for service documentation, support access, and everything you need as a Techvera client.
Quick Access
Jump straight to the tools and resources you use most.
Your Services at a Glance
Explore the full range of services included in your Techvera partnership.
Managed IT Services
Proactive monitoring, maintenance, and support for your entire IT environment.
Cybersecurity
Endpoint protection, threat detection, and 24/7 security operations.
Network Support
Infrastructure design, monitoring, and performance optimization.
Service Desk
24/7/365 support via Slack, phone, email, and chat.
Compliance
HIPAA, SOC 2, PCI-DSS, and CMMC compliance programs.
Cloud & Digital Transformation
Cloud migration, Microsoft 365 optimization, and strategic IT planning.
Key Documents & Resources
Access important agreements, documentation, and reference materials.
Get in Touch
Multiple ways to reach our team whenever you need us.
Frequently Asked Questions
Quick answers to common questions from our clients.
How do I submit a support ticket?
You can submit a ticket through our Customer Portal at help.techvera.com, by emailing support@techvera.com, calling our support line, or messaging us on Slack if your organization has Slack integration enabled.
What is the typical response time for support requests?
Our average response time is under 30 minutes. Critical issues are prioritized and addressed immediately by our 24/7 operations team. You can check your SLA details in the Customer Portal.
How do I request new hardware or software?
Contact your account manager or submit a procurement request through the Customer Portal. We will provide recommendations, pricing, and handle the full procurement and deployment process.
Where can I find my service agreement details?
Your Master Service Agreement and service details are available in the Customer Portal. You can also reach out to your account manager for any questions about your current service plan.
How do I onboard a new employee?
Submit a new user request through the Customer Portal at least 3 business days before the start date. We will provision accounts, configure devices, and ensure everything is ready for day one.
What should I do in an IT emergency?
For critical issues like a security breach or total system outage, call our emergency support line immediately or visit our Emergency Response page. Our team is available 24/7/365.
How do I check the status of Techvera services?
Visit our Service Status page for real-time updates on all Techvera services and infrastructure. You can also subscribe to notifications for automatic updates on any incidents.
Can I upgrade or change my service plan?
Yes. Reach out to your account manager or schedule a consultation to discuss adjustments to your service plan. We regularly review client needs to ensure your plan aligns with your business goals.